NOC as a Service (NaaS) : Intelligent AI Powered Support

24/7 Intelligent Monitoring & Enterprise IT Management
to Keep Your Business Running Smoothly

AI-Driven Monitoring & Enterprise IT Management

Network Operations Center (NOC)

At Henox Data Center, our Network Operations Center (NOC) operates on an AI-driven framework designed to deliver 24/7 IT infrastructure management, security, and reliability. We provide proactive monitoring, real-time incident response, and strategic IT operations support, ensuring seamless business continuity for enterprises of all sizes.

By integrating AI-based intent monitoring, predictive analytics, and an advanced ticketing system, we eliminate downtime, optimize performance, and fortify IT security across industries. Our cutting-edge automation, expert-driven processes, and governance framework ensure that your critical systems remain secure, efficient, and always operational.

NaaS_NOC

Seamless IT Operations with 24/7 Intelligent Support

At Henox Data Center, our Network Operations Center (NOC) provides a structured, AI-driven approach to ensure seamless IT operations, real-time monitoring, and enterprise security. Our seven core functions cover every aspect of IT service management, ensuring reliability, efficiency, and security for your critical infrastructure.

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Continuous Service Improvement Team

Driving IT Excellence Through Data-Driven Enhancements

  • Customer/Service Onboarding – Ensuring smooth integration of new clients and systems into the NOC environment.
  • Service Analysis – Continuous assessment of IT performance, trends, and KPIs for optimization.
  • Service Reporting – Regular insights and operational summaries to improve efficiency and decision-making.
  • Process Documentation & SOP Management – Development and management of SOPs, alarm-to-action guides, and runbooks for streamlined IT operations.
Product Architect

Strategic IT Infrastructure Design & Customization

  • Service Transition Planning / Support – Seamless implementation of new services and technology upgrades.
  • Capacity Management – Proactive IT resource planning to prevent performance bottlenecks.
  • Change / Risk Management Team – Implementing change management protocols to minimize risk.
  • Major Event Support – Operational planning and execution for betas, launches, and conventions, ensuring smooth IT performance during high-impact events.
AI OPS

Automated Intelligence for Real-Time IT Operations

  • AI-powered Incident Detection & Response – Preventing downtime with self-healing automation.
  • Predictive Monitoring & Preventive Maintenance – Anticipating failures before they occur.
  • Smart Ticketing & Workflow Automation – Auto-resolving routine issues and escalating critical incidents.
  • Incident Triage & Escalation – Rapid prioritization and escalation of critical IT incidents for faster resolution.
Support Team

24/7 IT Assistance & Proactive Issue Resolution

  • Routine, 24×7 Ops Support – Round-the-clock monitoring and troubleshooting.
  • Problem Management – Root cause analysis and corrective actions to prevent recurring issues.
  • Incident Response & Management – Rapid resolution of IT incidents to minimize business disruptions.
  • Game Development & Patch Deployment Support – IT operations support for gaming companies, patch rollouts, and live event stability.
Delivery Team

Ensuring Reliable & Timely Service Execution

  • Service Fulfillment Team – Managing IT service requests and ensuring timely delivery.
  • On-Demand FF Request – Fast-tracked field support for urgent fixes and deployments.
  • Hardware/Software/License/Contracts Renewal – Managing IT assets, software licenses, and contract expirations.
  • IT Performance Optimization – Ensuring high availability, scalability, and resource efficiency across all IT services.
Help Desk with Virtual Assistant

AI-Powered & Human-Backed IT Support

  • AI Chatbots & Virtual Assistants – Automating responses for quick IT issue resolution.
  • Multi-Channel End-User Support – Email, chat, voice, and ticket-based help desk services.
  • Smart Escalation to Human Support – Ensuring unresolved queries reach the right IT experts.
  • Process Standardization for Help Desk Operations – Structured workflow to optimize IT support efficiency.
Operations Design Authority

Governance & IT Compliance Excellence

  • IT Service Asset Management – Overseeing IT resources and infrastructure lifecycle.
  • Security & Compliance Monitoring – Ensuring adherence to global IT and cybersecurity frameworks, including ISMS, ISO, and NIST standards.
  • IT Performance Audits & Optimization – Ensuring IT services align with industry best practices and security regulations.
  • Security Operations Center (SOC) Compliance – Managing technical security teams, compliance roles, and security incident response frameworks.

Driving Enterprise Resilience with AI-Powered NOC Solutions

At Henox, we ensure seamless IT operations, security, and real-time issue resolution through our AI-driven Network Operations Center (NOC). With 24/7 monitoring, proactive triage, and rapid incident escalation, we help enterprises prevent disruptions, optimize performance, and stay compliant with security standards.

Powered by Tier III & IV infrastructure, predictive analytics, and a robust SOC framework, we provide end-to-end network, application, and server monitoring. From managing IT workflows and executing major events to deploying game patches and generating service reports, our expert-driven NOC ensures high availability, security, and operational excellence—delivering a future-ready, resilient IT ecosystem.

NOC INFRASTRUCTURE & MONITORING TOOLS

At Henox, our Network Operations Center (NOC) is powered by advanced monitoring tools, AI-driven automation, and industry-leading security frameworks, ensuring real-time IT visibility, proactive issue resolution, and seamless workflow automation.
NOC Monitoring Tools

Our cutting-edge monitoring solutions provide end-to-end visibility, performance analytics, and AI-powered automation for efficient IT management.

  • Live Action – Real-time network analytics and performance monitoring.
  • SolarWinds – Infrastructure health monitoring and performance bottleneck detection.
  • Dynatrace – AI-driven application and cloud observability.
  • ThousandEyes – End-to-end digital experience monitoring for global IT operations.
  • AI Intent Base – Predictive AI-driven automation for self-healing IT operations.
Customer Nodes

Our NOC ensures secure and structured data management, providing controlled accessibility through Privileged Access Management (PAM).

  • Secure Access via PAM – Controlled and privileged user authentication for high-security environments.
Call Center Solutions

Our NOC integrates with enterprise-grade call center technologies, enabling automated IT support and intelligent network analytics.

  • Cisco Monitoring Tools – Enterprise-level call center analytics and infrastructure monitoring.
  • AI Bot Assistants – Automated virtual assistants for IT support and workflow management.
NOC Certification & Compliance

Henox NOC meets global IT security, risk management, and quality standards, ensuring compliance, resilience, and operational excellence.

  • ISO 9001 – Quality Management System (QMS)
  • ISO 31000 – Risk Management Compliance
  • ISO 27701 – Privacy Information Management System (PIMS)
  • ISO 20000-1 – IT Service Management (ITSM) Compliance
  • ISO 27001 – Information Security Management Standards
  • ISO 22301 – Business Continuity Management (BCM)
NOC Desk

Our NOC Desk is designed for enterprise-grade visibility, offering multi-layer monitoring, virtual desktop infrastructure (VDI) integration, and multi-factor authentication (MFA) for enhanced security.

  • Multi-Layer Monitor – Ensuring comprehensive IT visibility and security compliance.
  • VDI Infrastructure with MFA Authentication – Secure, virtualized access for real-time monitoring and management.
NOC Ticketing System

Our NOC ticketing system is seamlessly integrated with enterprise ITSM platforms, ensuring efficient issue resolution and automated workflow tracking.

  • ServiceNow Integration – Automating ITSM processes for incident management and workflow tracking.
  • Email-to-Ticket System – Converting email-based issue reports into trackable tickets.
  • Portal-to-Ticket System – Providing self-service ticket generation for streamlined IT operations.

The Henox Advantage:

Why Choose Our NOC?
  • AI-Powered Monitoring & Incident Response – Automated threat detection and issue resolution.
  • Enterprise Security & Compliance – ISO-certified, industry-aligned risk management frameworks.
  • Seamless IT Workflow Automation – Integrated NOC ticketing for faster resolutions.
  • 24/7 Operational Visibility – Multi-layer monitoring with VDI infrastructure.
Partner with Henox NOC to transform your IT operations with AI-driven automation and secure monitoring solutions.

Request More Information on Our NOC as a Service (NaaS)

Need 24/7 network monitoring and management to ensure uninterrupted operations?

Henox provides a fully managed Network Operations Center (NOC) with real-time monitoring, incident response, and performance optimization.

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